E-NewsMedallion Trans
We have been notified by Comdata that they are experiencing issues with their internal automated phone system for the last six days. They are aware of the issue and working diligently to correct it. Please see below details from Comdata.
Customers, please accept our apologies for this continued issue. While the nationwide telecom issues still exist; we have been working with our IVR vendors to route our processes around the networks, so that cardholders and merchants have access to the automated systems. There are several updates below:
The 800.741.3030 IVR (used by merchants, banks, lumpers, etc. largely to register or get an authorization on a Comchek draft) is UP and processing since Sunday. **However, if you are set up to capture or validate the driver/business name for express codes; this isn’t working yet and it will send the caller to a live agent. Hold times are still running between 30-40 minutes for live agents; as we have 4-10 times the normal volume; even with additional staffing, overtime, etc.
For OnRoad accounts; drivers calling the 866.288.9990 IVR, which is used to check balance, register drafts, do direct deposits, etc. – all of these things and more, can be performed via the OnRoad or Driven mobile apps. Otherwise, the IVR is back up and running; but there is still an issue with the pin set prompting.
For Express Cash clients; drivers calling the 800.741.6060 IVR to check balance, set pin, register drafts is not working at this time. While they can check their balance and do basic functions in the FleetAdvance mobile app; it has limited functionality. This is the top priority and is being worked now.
We will continue to provide updates as we receive them.
